Frequently Asked Questions
Everything you need to know about your NEO Sabers™ experience.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, contact our support team to initiate a return or exchange.
Are NEO Sabers™ products covered by a warranty?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects. We stand by the quality of our craftsmanship and will replace any faulty components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local customs duties and taxes depending on your country's regulations.
How do I care for my items to ensure longevity?
To maintain the quality of your products, avoid exposure to extreme moisture and clean with a soft, dry microfiber cloth. Specific care instructions are included in every package.